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TERMS AND
CONDITIONS
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1.
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Our
personalized estimate will ALWAYS include any applicable discounts.
Rates will be quoted per person per hour. Billing time commences once
we enter your home. Typically teams sizes are 2 or 3 people.
Mountain Maids the reserves the exclusive right to select the team size
based on the schedule and staffing requirements for the day in question. |
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All
estimates are site unseen. The more accurately you can describe the
size and condition of your home, the more accurately we will be able to
estimate the actual cleaning time. PLEASE NOTE HOMES IN POOR CONDITION
WILL TAKE LONGER. We will bill you for the actual time cleaned in 30
minute increments. |
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Mountain
Maids has a fee of $150 for a cancellation within one full business day
of a scheduled appointment for any reason. We ask that customers do not
cancel on the day of service since we then are in a situation where we
have reserved the time for you and may have turned other customers
away because our schedule is fully booked. As a result, cancellations
on the day of service will unfortunately have to be charged at the full
rate. |
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Mountain
Maids has a minimum of 2 hours of cleaning with a crew
of 2 cleaners.
The rate for that typically runs between $158 and $188 depending on the
type of service being booked and how far in advance the booking has
been made. Last minute bookings always run more than
bookings made
in advance, so it's always best to book as soon as you can. |
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Mountain
Maids has three arrival windows a day Monday to Friday. Our
employees will arrive at some point during the following times:
8:00 am - 9:30
am; 10:00 am - 12:30 pm; 1:00 pm - 4:00 pm. Please note these ARE
windows and not exact starting times. |
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6.
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If
you decide to commit to a regular weekly, bi-weekly or monthly schedule
Mountain Maids will always try to send out the same team each trip,
however to due maid’s scheduled vacations, vehicle issues or
illness we reserve the exclusive right to switch teams without prior
notice. |
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7.
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Although
we bring all of the normal cleaning supplies it is not possible for us
to carry all the variations of products available, so if you require us
to use a specific product on floors, counters, stove tops, etc. then we
ask that you provide that product and our employees will be happy to
use that product. Our employees may not use any product vcontaining
bleach. Should you choose to provide a specific product for our
employees to use you agree to take responsibility for the outcome. |
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Mountain
Maids can provide laundry services, however we accept NO responsibility
for items damaged during this process. Mountain Maids would highly
recommend that the customer remove all dry cleaning items from anything
you would like laundered by Mountain Maids prior to our arrival.
Laundry services will require additional time at an additional charge. |
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9.
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Please note that the charges for our service is for the agreed dollar amount for a team of our
employees for a maximum of a fixed amount of team working hours of cleaning or
related services. The charge is for the amount of work hours reserved for you
for this job and not for any specific outcome. Our employees will do the best possible job they can in the time they have
available. Since the condition of each home will vary, it is possible that we
may not be able to complete the job in the time available. In such a case
additional time may be required at an additional charge. If you choose not to
have additional time then our employees will do the best possible job they can
in the time available. Our complete terms of service can be found at the link below. |
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10.
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By
authorizing Mountain Maids House Cleaning to clean your home, you are
agreeing in advance to our standard terms and conditions which can be found here: Terms of Service. |
