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Quality Service:
It's Our Guarantee.
What does this mean?
GUIDELINE TO SERVICE RATES

At Mountain Maids we can tailor your cleaning  to match your needs and budget. Please call us to discuss your requirement and we can work out how much time will be required to do what it is you want done. You set the priorities, we will do it for you! call us for a free customized estimate.

To request a free estimate, please call us on 303-703-9392 or use the form provided on our contact page  for your free estimate. Thank you!

TERMS AND CONDITIONS
1.
  Our personalized estimate will ALWAYS include any applicable discounts. Rates will be quoted per person per hour. Billing time commences once we enter your home. Typically teams sizes are 2 or 3 people. Mountain Maids the reserves the exclusive right to select the team size based on the schedule and staffing requirements for the day in question.
2.
  All estimates are site unseen. The more accurately you can describe the size and condition of your home, the more accurately we will be able to estimate the actual cleaning time. PLEASE NOTE HOMES IN POOR CONDITION WILL TAKE LONGER. We will bill you for the actual time cleaned in 30 minute increments.
3.
  Mountain Maids has a fee of $150 for a cancellation within one full business day of a scheduled appointment for any reason. We ask that customers do not cancel on the day of service since we then are in a situation where we have reserved the time for you and may have turned other customers away because our schedule is fully booked. As a result, cancellations on the day of service will unfortunately have to be charged at the full rate.
4.
  Mountain Maids has a minimum of 2 hours of cleaning with a crew of 2 cleaners. The rate for that typically runs between $158 and $188 depending on the type of service being booked and how far in advance the booking has been made. Last minute bookings always run more than bookings made in advance, so it's always best to book as soon as you can.
5.
  Mountain Maids has three arrival windows a day Monday to Friday. Our employees will arrive at some point during the following times: 8:00 am - 9:30 am; 10:00 am - 12:30 pm; 1:00 pm - 4:00 pm. Please note these ARE windows and not exact starting times.
6.
  If you decide to commit to a regular weekly, bi-weekly or monthly schedule Mountain Maids will always try to send out the same team each trip, however to due maid’s scheduled vacations, vehicle issues or illness we reserve the exclusive right to switch teams without prior notice.
7.
  Although we bring all of the normal cleaning supplies it is not possible for us to carry all the variations of products available, so if you require us to use a specific product on floors, counters, stove tops, etc. then we ask that you provide that product and our employees will be happy to use that product. Our employees may not use any product vcontaining bleach. Should you choose to provide a specific product for our employees to use you agree to take responsibility for the outcome.
8.
  Mountain Maids can provide laundry services, however we accept NO responsibility for items damaged during this process. Mountain Maids would highly recommend that the customer remove all dry cleaning items from anything you would like laundered by Mountain Maids prior to our arrival. Laundry services will require additional time at an additional charge.
9.
  Please note that the charges for our service is for the agreed dollar amount for a team of our employees for a maximum of a fixed amount of  team working hours of cleaning or related services. The charge is for the amount of work hours reserved for you for this job and not for any specific outcome. Our employees will do the best possible job they can in the time they have available. Since the condition of each home will vary, it is possible that we may not be able to complete the job in the time available. In such a case additional time may be required at an additional charge. If you choose not to have additional time then our employees will do the best possible job they can in the time available. Our complete terms of service can be found at the link below.
10.
  By authorizing Mountain Maids House Cleaning to clean your home, you are agreeing in advance to our standard terms and conditions which can be found here: Terms of Service.

Mountain Maids services are provided on a one-time, weekly, bi-monthly and monthly basis. If you must cancel your scheduled service, we require notice at least one business day in advance otherwise we reserve the right to charge you our standard cancellation fee above. If you have any questions, please don't hesitate to contact us! We're happy to help.

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